Question: How Long Should I Stay In Help Desk?

IS IT help desk a good job?

Working the IT help desk can be a great entry-level job.

It could also mean performing routine maintenance of a company’s computer networks and internet systems or teaching staff how to use new technologies.

It’s a good gig, and it can be fulfilling..

What is a reasonable starting salary?

What Is the Average Entry Level Salary by StateStateAnnual SalaryMonthly PaySouth Carolina$33,388$2,782New Hampshire$33,159$2,763Delaware$32,935$2,745California$32,086$2,67446 more rows

What do I need to know for a help desk job?

12 traits hiring managers look for in help desk job candidatesA real desire to help people. … Works ‘with’ and not ‘for’ the customers. … Positive and optimistic approach to problem-solving. … Creates and cultivates a playful and relaxed work environment. … Collaborative team spirit. … Passion for the product.More items…•

How do I switch from help desk to system administrator?

Help desk workers: 10 tips for advancing into systems administrationBefriend your sysadmin. … Invest in a home system. … Concentrate on your soft skills. … You might need a certification. … Find a better help desk job. … Try working for a nonprofit or small company. … Work for a managed services provider. … Find a task that bores you …More items…•

How do I progress from it support?

6 Top tips to make the move from IT support to systems…Be the stand out player at work. Like most people who work on a helpdesk, your work can become monotonous, but don’t forget that your manager is looking for a stand out performer, a succession plan. … Develop for the job you want. … Become the go-to person within your team. … Talk about your career goals. … Put Your Hand Up.

How much does entry level IT job pay?

An entry-level Information Technology Specialist with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $47,473 based on 266 salaries.

How much does a Tier 2 help desk make?

Tier II Help Desk Technician SalariesJob TitleSalarymindSHIFT Tier II Help Desk Technician salaries – 2 salaries reported$48,387/yrDell Technologies Tier II Help Desk Technician salaries – 1 salaries reported$24/hrAIS (Illinois) Tier II Help Desk Technician salaries – 1 salaries reported$20/hr17 more rows

What is the difference between service desk and help desk?

A help desk is considered to be focused on break-fix (what ITIL calls incident management), whereas a service desk is there to assist with not only break-fix but also with service requests (requests for new services) and requests for information (such as “how do I do X?”).

Is 40000 a year a good starting salary?

Though a $40,000 salary might be below the median individual income in America, in general, it is more than enough to survive.

Is Help Desk stressful?

It can be very stressful, sometimes people are just difficult to deal with. Also, your company’s IT processes can be inefficient and you’re stuck with the responsibility of propagating it out when all your clients will see you as the image of a terrible helpdesk process.

What do IT help desk do?

A help desk is a resource intended to provide the customer or internal user with information and support related to a company’s processes, products and services. The purpose of a help desk is to provide a centralized resource to answer questions, troubleshoot problems and facilitate solutions to known problems.

How do I transition from help desk?

So look into that. I am currently transitioning away from a help desk role to a project management role. Like many others, the way to move forward is to do the work other people don’t want to do….Dig through it.Become an expert at help desk. … Ask for more responsibilities and then keep asking.More items…•

HOW MUCH DO IT help desk jobs pay?

An early career Help Desk Technician with 1-4 years of experience earns an average total compensation of $16.90 based on 3,131 salaries. A mid-career Help Desk Technician with 5-9 years of experience earns an average total compensation of $19.47 based on 969 salaries.

What’s the next step after help desk?

After you’ve put in your time as a help desk technician and obtained some good entry level certifications, you can likely expect to move on to a job as either a network administrator or systems administrator. A systems administrator is not going to be answering the phone as much as a help desk tech will be.

What is a normal starting salary?

Average Starting Salary for Recent College Grads Hovers Near $51,000. Recent college graduates in the U.S. earned an overall average starting salary of $50,944, according to the Summer 2019 Salary Survey report by the nonprofit National Association of Colleges and Employers (NACE).